Refund Policy

At Omnira, we want you to feel confident when placing an order. This policy explains when returns, replacements and refunds are available.

30-Day Change-of-Mind Returns

You may request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, the product must be:

• Unused and in its original condition
• Clean and free from pet hair, marks or damage
• Returned with its original packaging and included accessories
• Supported by valid proof of purchase

For hygiene reasons, products used by a pet are not eligible for a change-of-mind return.

Customers are responsible for change-of-mind return shipping costs. Original shipping charges are not refundable. We recommend using tracked shipping because Omnira is not responsible for returns lost during transit.

Faulty, Damaged or Incorrect Products

Contact us at omnira.customner.support@gmail.com if your order arrives faulty, damaged or different from what you ordered.

Please include:

• Your full name and order number
• A clear description of the issue
• Photos or videos showing the product, packaging and shipping label

We will review your request and provide an appropriate solution, including a replacement, repair or refund where required.

Omnira will cover reasonable return shipping costs when we confirm that a product is faulty, damaged or incorrectly supplied.

Minor Product Differences

Product colours may appear slightly different due to lighting, photography and screen settings. Small differences that do not affect the product’s function are not normally considered faults.

This does not apply where the product is significantly different from its description or does not meet Australian consumer guarantees.

Return Approval

Once approved, we will provide the return instructions and return address. Products must not be returned to the address shown on the original shipping label unless we instruct you to use it.

Return requests should include valid proof of purchase. Proof may include an order confirmation, receipt or payment record.

Refund Processing

We will inspect returned products after they arrive.

Approved refunds will be sent to the original payment method. Please allow additional time for your bank or payment provider to process the transaction.

We will email you when the refund has been approved. We cannot redirect a refund to another card, bank account or payment method.

Exchanges

The fastest way to exchange an eligible product is to contact us at omnira.customner.support@gmail.com

Exchanges depend on product availability. If the requested replacement is unavailable, we may offer another suitable product or a refund.

Order Cancellations

We will attempt to stop the order before processing or dispatch, but cancellation is not guaranteed. Once an order has been dispatched, it must follow the normal returns process.

A cancellation is confirmed only after you receive written confirmation from Omnira.

Refused or Unclaimed Deliveries

Orders refused without approval or left unclaimed may be returned to the sender.

For change-of-mind orders, reasonable return-to-sender fees and original shipping costs may be deducted from the refund where permitted by law.

This does not apply when the refusal resulted from a faulty product, shipping damage or an error made by Omnira.

Late or Missing Refunds

If you have received a refund confirmation but cannot see the funds:

• Check the original payment account
• Contact your bank or card provider
• Allow time for payment processing

Contact us at omnira.customner.support@gmail.com if the refund still has not appeared after your payment provider’s stated processing period.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy when a product is faulty, unsafe, significantly different from its description or does not perform as reasonably expected.

Nothing in this policy excludes, restricts or changes any rights or remedies available under Australian Consumer Law.