Shipping Policy

Thank you for shopping with Omnira. This Shipping Policy explains our processing times, estimated delivery periods, tracking procedures, and how we manage delayed, lost, refused, or incorrectly addressed orders.

Order processing

Orders are normally processed within [1–3] business days after payment has been confirmed.

Business days exclude weekends and public holidays. Orders placed during sales, product launches, or holiday periods may require additional processing time.

Processing time is separate from delivery time. Once an order has been processed, customers will receive a shipping confirmation email containing available tracking information.

Shipping estimates

Estimated delivery times are:

Australia: 3-8 business days

New Zealand: 3-8business days

United States and Canada: 5-8 business days

United Kingdom and Europe: 5-8 business days

Other international destinations: 3-10 business days

These periods are estimates rather than guaranteed delivery dates. Delivery may be affected by customs processing, severe weather, public holidays, carrier delays, remote locations, or other circumstances outside our reasonable control.

Customers should order early when purchasing for a birthday, holiday, trip, or other specific date.

Tracking information

Tracking information will be emailed once the order has been dispatched. Tracking may take up to 2–5 business days to show its first update after dispatch.

Customers are responsible for monitoring their tracking information and checking for delivery attempts, collection notices, customs requests, or address issues.

Some orders containing multiple products may arrive in separate packages. Each package may have a different tracking number and delivery date.

Incorrect or incomplete addresses

Customers must provide a complete and accurate delivery address at checkout.

Please contact us at omnira.customer.support@gmail.com immediately after ordering if an address needs to be corrected. We will attempt to update the address, but changes are not guaranteed once processing or dispatch has begun.

We are not responsible for failed delivery caused by an address entered incorrectly by the customer. If a parcel is returned to us, the customer may need to pay the cost of reshipping it to the correct address.

If an address error was caused by Omnira, we will arrange a replacement or another suitable solution at no additional cost.

Order changes and cancellations

Cancellation requests must be sent to omnira.customer.support@gmail.com as soon as possible.

Orders cannot normally be changed or cancelled after they have entered processing or been dispatched. If we successfully stop the order before dispatch, we will confirm the cancellation by email.

Sending a cancellation request does not confirm that the order has been cancelled. The cancellation is only approved once written confirmation has been provided by our support team.

Delayed orders

An order is not considered lost solely because tracking updates are slow or the estimated delivery period has recently passed.

If an order has not arrived after the estimated timeframe, customers should:

Check the tracking page for delivery updates.

Check the delivery address shown in the confirmation email.

Look around the property, mailbox, safe-drop locations, and building reception.

Ask household members or neighbours whether they accepted the parcel.

Contact the delivery carrier where possible.

We will review the tracking information and contact the carrier where required. Carrier investigations may take several business days. We will provide updates as information becomes available.

If the delivery delay becomes unreasonable or the carrier confirms that the parcel has been lost, we will provide an appropriate remedy, which may include a replacement or refund.

Orders marked as delivered

When tracking shows that a parcel was delivered, customers should first check the property, mailbox, safe-drop locations, reception area, household members, and nearby neighbours.

Customers should contact us as soon as possible if the parcel still cannot be located. Prompt reporting helps us request delivery information from the carrier.

We may request confirmation of the delivery address and other information required for the carrier investigation. We may also obtain delivery scans, photographs, GPS information, signatures, or other proof supplied by the carrier.

A replacement or refund will not be issued automatically while the carrier investigation is still open. We will assess the result and provide a suitable solution based on the available evidence and the customer’s legal rights.

Lost parcels

A parcel is considered lost when the carrier confirms it cannot be located or when the available tracking and investigation results reasonably show that delivery will not occur.

When a parcel is confirmed as lost, customers may choose between:

A replacement sent at no additional cost, subject to stock availability.

A refund to the original payment method.

This section does not cover parcels sent to an incorrect address supplied by the customer or parcels collected by another person at the supplied delivery address.

Refused and unclaimed parcels

Customers are responsible for accepting delivery and collecting parcels before the carrier’s collection deadline.

Parcels refused without approval or left unclaimed may be returned to the sender. We will not issue a refund until the returned parcel has been received and inspected.

For change-of-mind refusals, original shipping costs and any reasonable return-to-sender charges may be deducted from the refund where permitted by law.

These deductions will not apply where the refusal resulted from our error, a damaged parcel, or a product that fails to meet applicable consumer guarantees.

Damaged packages or incorrect products

Please photograph the parcel before opening it if it arrives visibly damaged.

Your order number.

A description of the problem.

Clear photographs of the parcel, shipping label, packaging, and product.

We will assess the issue and arrange an appropriate remedy. Do not discard the product or packaging until the claim has been reviewed.

Customs duties and import taxes

International orders may attract customs duties, taxes, handling charges, or import fees imposed by the destination country.

Unless stated otherwise at checkout, these charges are not included in the product price or shipping fee. Customers are responsible for charges imposed by their local customs authority.

We do not control customs processing times or charges. Refusing an order because of customs charges may result in return shipping costs being deducted from any change-of-mind refund where permitted by law.

Fraud prevention

We may review, hold, or cancel orders flagged as potentially fraudulent or high risk.

We may request additional information to confirm the customer’s identity, payment details, or delivery address before dispatch. Orders cancelled by us during this review will be refunded to the original payment method.

Payment disputes and chargebacks

Please contact us at omnira.customer.support@gmail.com before opening a payment dispute. Our team will review the order and attempt to resolve delivery or product issues directly.

Opening a payment dispute while a replacement, carrier investigation, cancellation, or refund is already being processed may affect the time required to resolve the matter.

For disputed transactions, we may provide the payment provider or financial institution with relevant evidence, including:

Order and payment confirmation.

The shipping address entered at checkout.

Tracking history and delivery confirmation.

Carrier investigation results.

Customer communications.

Any available delivery photograph, location scan, or signature.

Nothing in this section limits a customer’s rights under applicable law or the rules of their payment provider.

Australian Consumer Law

Our products come with rights and guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy excludes, restricts, or modifies any right or remedy that cannot legally be excluded. Where a product fails to meet a consumer guarantee, customers may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances.

Contact information

For shipping questions, contact:

Email: omnira.customer.support@gmail.com

Store name: Omnira

Please include your full name and order number so we can locate the order promptly.